After-Sales Service
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Can wrong-size countersinks be returned? After-sales policy?
Our after-sales policy: 1) Quality issues - unconditional return or exchange within 7 days of receipt (wrong angle, out-of-tolerance size, chipped edge), we cover both-way shipping; 2) Wrong size ordered - unused, resalable products can be returned or exchanged within 7 days, buyer pays shipping; 3) Used tools - no returns or exchanges, as cutting tools are consumables and damage cannot be verified after use; 4) Custom products - no returns or exchanges since they are made to your specification and cannot be resold; 5) Technical support - any machining problem, contact us anytime; technicians help analyze and solve it; 6) Warranty - if tool life is clearly below industry average under normal use, contact us to work it out. Confirm your specifications before ordering to avoid mistakes.
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