After-Sales Support Views: 18

Return/exchange policy: Can return/exchange: 1) Quality issues - within 7 days of receipt: wrong angle, out-of-tolerance size, edge defects, substandard hardness, material mismatch - unconditional return/exchange, we pay both-way shipping; 2) Wrong shipment - wrong spec or quantity - unconditional return/exchange, we pay shipping; 3) Transit damage - chipping, bending, rust in transit - after photo confirmation, free reshipment or exchange, we pay shipping; 4) Wrong order - unused and resellable - return/exchange within 7 days, buyer pays shipping. Cannot return/exchange: 1) Used tools - tools are consumables; used tools cannot be judged for human damage or resold; 2) Custom products - non-standard tools made to order cannot be returned/exchanged (except quality issues); 3) Human damage - misuse, chipping, breakage from improper use; 4) Over 7 days - no objection within 7 days of receipt is deemed acceptance (except quality issues). Process: 1) contact us - explain the reason, provide photos or video; 2) confirm - whether conditions are met; 3) ship back - if qualified (we pay shipping for quality issues, buyer otherwise); 4) inspect - we check on receipt; 5) resolve - free reshipment or refund for quality issues; others per policy. Notes: 1) keep original packaging to avoid second damage; 2) insure valuable tools; 3) contact us promptly - do not handle on your own. Quality first, after-sales guaranteed - buy with confidence.