After-Sales Support Views: 16

Warranty policy: Warranty period: 1) New, unused tools - 1 year from receipt; quality issues in this period (material mismatch, substandard hardness, manufacturing defects) - free return/exchange; 2) Used tools - tools are consumables; normal wear is not covered, but clear quality problems (material mismatch causing abnormal wear, coating peeling, edge defects causing chipping) can be negotiated with us. Coverage: 1) Material - guaranteed to match markings (real cobalt HSS, never passed off as standard HSS) - fake, ten times refund; 2) Dimensions - within tolerance (generally +/-0.02mm) - free exchange if out; 3) Angle - accurate (within +/-0.5 degrees) - free exchange if wrong; 4) Hardness - meets spec (cobalt HSS HRC65-67, standard HSS HRC62-64) - free exchange if not; 5) Coating - uniform, strongly adhered, no abnormal peeling in normal use; 6) Appearance - no chipping, cracks, rust or other defects. Not covered: 1) normal wear; 2) misuse - overspeed, overload, wrong parameters, poor clamping, impacts; 3) self-sharpening damage; 4) force majeure - fire, flood, earthquake. Process: 1) on suspected quality issue, stop use and keep the tool; 2) contact us with photos, video, parameters, material; 3) our engineers analyze the cause; 4) confirmed quality issues - free reshipment or refund; usage issues - solutions provided. We are confident in our quality - every batch passes strict inspection (99%+ pass rate). Any issue is handled actively, never shirked.