After-Sales Support
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Do you provide technical support? Who solves machining problems?
We provide full technical support - contact us any time with machining problems. Support includes: 1) Selection - recommend the right tool model and parameters for your material, angle, size and machine; 2) Parameter guidance - cutting parameters (speed, feed, cutting fluid) adjusted to your conditions; 3) Problem diagnosis - welding, chipping, fast wear, poor finish, unstable size etc.; our engineers analyze the cause and give solutions; 4) On-site support - complex issues can get on-site guidance (local or nearby; video guidance for remote); 5) Custom service - non-standard tools when standards are not enough; our engineers design them; 6) Training - volume customers can get training on tool use, selection and maintenance. Ways to reach us: 1) Phone - 15338372359 (same as WeChat); 2) WeChat - add us any time, send photos, videos, parameters; 3) Email - 15338372359@139.com; 4) Online - website chat. Our engineers have 15+ years of tool industry experience and know various materials and conditions - we solve problems fast. Buying tools means buying service and support, not just a product - we follow through so you use tools well and save money.
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